U.S. FREE SHIPPING
Free shipping typically takes 5-10 business days. Almost all orders include tracking, unless the item is very small and flat, in which case it will be shipped without a tracking number.
Orders over $35 and shipping within the US will enjoy Free 2-Day Shipping when selected at checkout.
U.S. EXPRESS SHIPPING
If you choose a paid express shipping service then we may ship with either USPS or a private carrier like Fedex or UPS. Paid services get priority ship-out status. If an order is placed with a paid shipping option before 1 p.m. EST the order will ship the same day.
If you want to make sure your item will go out or you must have your item by a specific time, please call us for a shipping recommendation.
Please note that Fedex has suspended its guaranteed delivery time for all services in light of the events surrounding COVID and the expectations around the 2021 Holiday Season and the unwinding period after. While the overwhelming majority of packages do arrive on time, we apologize in advance for any delays with these services and our temporary adoption of this policy.
SHIPPING AROUND THE WORLD
We ship to locations all over the world - and for FREE!* In addition, you will find paid express options for most countries.
We have three services: Express, Premium, Economy.
Express Shipping is a tracked service with Fedex, UPS, DHL, or TNT with these guaranteed time frames:
- Europe: 1 - 2 business days
- Everywhere Else: 1 - 5 business days
Premium Shipping is a tracked service sent from the United States and the general time frames are:
- Canada: 8 - 18 business days (includes tracking)
- Everywhere Else: 10 - 25 business days (includes tracking)
If you choose Express or Premium, please make sure that you choose a delivery address where you can be reached during the day, as some private carriers will not leave the package with anyone but the designated recipient.
Economy Shipping is free and takes about 30-45 business days. This service does not include tracking. A collective slow down in mail systems and air traffic around the world due to COVID-19 has impacted transit times. We have tried to update our transit times to reflect these complications, and encourage you to select Premium shipping if you have concerns.
European Union orders are shipped from within Europe. Most non-European orders are shipped from the US.
Brazilian customers, please read here before ordering.
All shipping times refer to business days, so please consider weekends and holidays when determining your shipping needs.
Please note that Fedex and UPS have suspended their guaranteed delivery time for 2-day service in light of the events surrounding COVID. While the overwhelming majority of packages do arrive on time, we apologize in advance for any delays with these services.
ROUTE PREMIUM TRACKING & ROUTE+ SHIPPING INSURANCE
Route is a free premium tracking service via a mobile app that allows you to visually track all of your online orders in one place.
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Learn all about Route here.
We are delighted to handle not only shipping costs to you, but as part of our amazing 365-Day Exchange & Return Policy also any shipping from you to us! Please fill out this form to tell us what you want to exchange or return. Please do not purchase shipping labels for returns, but contact us first; we cannot refund any shipping labels you purchase on your own.
We will always send exchange items to you with our standard service, regardless of the method of shipping selected for the original order. If you require your exchange faster or have a problem with USPS, please inform us before we process your exchange so that we can discuss options.